Terms and Conditions

By making a purchase through our website, customers are deemed to have read, understood, and agreed to all applicable terms and conditions.

1. General

• All transactions are conducted through our official Shopify-based website.
• Product prices displayed are subject to change without prior notice.
• We reserve the right to refuse or cancel orders if there are indications of violations or suspicious transactions.

2. Products

• We strive to display product descriptions and photos as accurately as possible.
• Color differences may occur due to lighting or the customer's device screen display.
• Stock availability may change at any time.

3. Ordering

• Customers must provide correct and complete order data.
• Errors in address, phone number, or recipient data are the customer's responsibility.
• Orders that have been processed or have a tracking number cannot be canceled.

4. Payment

• Payment must be made according to the methods available on the website.
• Orders will be processed after payment has been successfully verified.

5. Shipping

• Shipping is carried out through expedition services that collaborate with the company.
• Shipping estimates follow the policies of the expedition service.
• Delays due to force majeure or expedition issues are beyond the company's responsibility.

6. Refunds and Returns

• Refund requests or complaints must be accompanied by an uninterrupted unboxing video, photo of the receipt, and proof of product issues.
• Complaints must be submitted no later than 1 x 24 hours after the item is received.
• Products that have been used cannot be refunded or exchanged.
• There is no store warranty for damage due to use.

7. Prohibitions

Customers are prohibited from:

• Engaging in false or manipulative transactions
• Using the website for unlawful acts
• Misusing promotions or payment systems

8. Company Rights

The company reserves the right to:

• Cancel certain transactions
• Change product prices at any time
• Change policies and service terms without prior notice

9. Changes to Terms

We may change these Terms & Conditions at any time. All changes will be effective upon being displayed on our website.

10. Customer Service Contact

For questions and assistance, customers can contact:

• WhatsApp: +62 821-1997-8025
• Email: cs@speedsofficial.com
• Operational Hours: 8:00 AM - 5:00 PM WIB