Returns and Refunds

A. ORDER CANCELLATION POLICY

1. Cancellation by Customer

Customers may request order cancellation under the following conditions:

• The order has not been processed or shipped.
• Cancellation requests are made through customer service.
• Once the order enters the packing process or has a tracking number, cancellation cannot be made.
• Cancellations can only be made due to incorrect address or phone number.

2. Cancellation by Company

The company reserves the right to cancel orders if:

• The product is out of stock or unavailable.
• There are indications of invalid or suspicious transactions.
• Shipping data is incomplete and cannot be confirmed.
• A force majeure event or certain operational constraints occur.

If the cancellation is made by the company, the customer will receive a refund according to the payment amount received.

B. REFUND POLICY

1. Refund Request Requirements

Refunds can be requested if:

• The product received is damaged and requires follow-up from the expedition party.
• The product received does not match the order.
• The order is canceled in accordance with applicable provisions.

Refund requests must be accompanied by:

• Unboxing video without interruption.
• Photos of the product and packaging.
• Order number.
• Proof of payment (if necessary).

2. Submission Deadline

Refund requests can be submitted a maximum of 2 x 24 hours after the package is received.

Requests exceeding the deadline may be rejected.

3. Refund Process

• Customers submit refund requests through customer service.
• The team will verify the data and evidence provided.
• Refunds are processed after the request is approved.
• Funds will be returned via the original payment method or the customer's account.
• Estimated Refund Time:

Bank transfer/e-wallet: 1–3 business days.
Marketplace/payment gateway: follows each platform's policy.

4. Conditions Not Eligible for Refund

Refunds are not applicable if:

• Damage occurred due to customer misuse.
• No unboxing video is provided.
• The product has been used.
• The request exceeds the specified deadline.
• Incorrect address or recipient data originated from the customer.

5. Customer Service Contact

For cancellations and refunds, customers can contact:

• WhatsApp: +62 821-1997-8025
• Email: cs@speedsofficial.com
• Operating Hours: 8:00 - 17:00 WIB

C. RETURN POLICY

• Complaints must include an unboxing video without interruption, a photo of the paper receipt, and a photo of the product issue or damage.
• The deadline for submitting complaints is a maximum of 1 x 24 hours after the item is received by the customer.
• There is no store warranty. Product damage due to use after more than 1 x 24 hours since the item was received is not the responsibility of the store.

D. POLICY CHANGES

The company reserves the right to amend or update this policy at any time without prior notice. All applicable terms are listed in the Terms & Conditions of our store.