Hi. How Can We Help You?

Orders placed before 3:00 PM Western Indonesian Time will be processed on the same day, while orders placed after 3:00 PM Western Indonesian Time will be processed on the next business day. Estimated delivery within the city is 1–2 business days, and outside the city is 2–5 business days.

Yes, returns or refunds can be requested if the product is damaged, does not match the order, or the order is cancelled according to the terms and conditions. The request must be accompanied by an unboxing video without pause, product photos, and the order number within 2 x 24 hours after the item is received.

Please contact customer service immediately with an unboxing video without breaks, a photo of the receipt, photos of product damage, and your order number. Complaints must be submitted within a maximum of 1 x 24 hours after the item is received.